There’s never a good time to manage a crisis. You can guarantee it’s going to happen when your CEO is on holiday, or 6pm on Friday when you are leaving the office…
Three crisis trends in 2018
Author: Lisa Barnett From Elon Musk’s Tesla tweet to Facebook’s data breach, the crises…
What does success look like in a crisis?
PR News’ recent survey on data collection in a crisis highlighted some interesting challenges for…
Analysis of the racist incident on Ryanair
Being able to articulate an empathetic response within an appropriate time frame is key to…
Communicating to recover from a data breach
A few weeks back, I talked on this blog about how well BA had communicated…
When is a crisis not a crisis?
When we run crisis simulation training for brands, one of the most common things we’re…
Social media & the maverick CEO
There have been several examples this year of people who were fired for something they’ve…
Building Brand Trust is Critical for Good Crisis Management
When you make a mistake, how quickly do your friends and colleagues forgive you? For…
BA Data Breach: A Crisis Management Plan, Well Communicated
Proactivity, openness and honesty has stood British Airways in good stead over the last week.…
Crisis Management Strategy | Nike: A Brand with Purpose
Nike is known for taking a position in debates and is not shy in making…