Manchester City footballer Raheem Sterling spoke to Sky News this week about the urgent need for action to tackle racism in sport. He said campaigns like Kick it Out, and the ‘Enough’…
Crisis Management
Remember your employees in a crisis
Your social listening insights have identified the first rumblings on social media of what could…
Nike stands firm as Air Max faces recall demands
You walk in to Nike Town almost anywhere in the world and you’ve entered one…
We need to address harmful content on social media – but blocking networks isn’t the way to do it
Matt Hancock (UK Health Secretary) said that Parliament could consider blocking social networks if they…
Trusting reviews in the age of #fakenews
Fake reviews have always been an issue, but online forums and internet shopping have created…
What does success look like in a crisis?
PR News’ recent survey on data collection in a crisis highlighted some interesting challenges for…
How did political brands fare over the US midterms?
The dust is settling on the midterms in the U.S. of A. Multiple states reported…
Analysis of the racist incident on Ryanair
Being able to articulate an empathetic response within an appropriate time frame is key to…
Communicating to recover from a data breach
A few weeks back, I talked on this blog about how well BA had communicated…
When is a crisis not a crisis?
When we run crisis simulation training for brands, one of the most common things we’re…