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Invest in Your Community: They’re the Future of the Web

If you’ve been following conversations at the intersect of politics and tech, you’re aware of the current debate around the role that platforms have to play in moderating the content they display. Facebook has come under fire for its moderation policies, Twitter is...

Managing a Social Media Crisis: The Four Types of Internet Trolls

I’ve been running my social media agency for 16 years now and we protect brands and the public from abuse every day through social media crisis and community management. However, about ten years ago, I experienced what it was like to be the victim of online harassment...