by Lisa Barnett | May 3, 2018 | Best practice, Blog, Community management, Facebook, Moderation, Social media monitoring, Social media platforms, Social media strategy
Facebook has finally published its community guidelines for the first time, as it attempts to rebuild the confidence with its 2.2 billion users. The policy covers what should and shouldn’t be published on its platform and tries to distance itself from fake news, hate... by Annabelle Blackburn | Apr 25, 2018 | Blog, Community management, Facebook, Instagram, Moderation, Social media monitoring, Social media strategy, Social networks, Twitter
If you’ve been following conversations at the intersect of politics and tech, you’re aware of the current debate around the role that platforms have to play in moderating the content they display. Facebook has come under fire for its moderation policies, Twitter is... by Kelly Yee | Apr 18, 2018 | Best practice, Blog, Community management, Crisis Management, Social media strategy, Social networks
In a recent interview with the ACCA, Tamara Littleton explains why all members of the senior executive team, including the CFO, needs to be concerned about social media. Social media is no longer relegated to just the marketing department. To swiftly react to a... by Natalie Aquilina | Apr 6, 2018 | Blog, Community management, Moderation, Social media marketing, Social media monitoring, Social media strategy
Social media gives brands and businesses huge opportunities to market to and support customers. It also opens your brand up to risk – how can you ensure the risk/reward of social media is balanced in perfect harmony? The answer is to have a bulletproof plan for social... by Kelly Yee | Mar 12, 2018 | Blog, Child safety online, social insights, Social media marketing, Social media strategy, Social media tools and technology
We sent a team to Austin, Texas, for the famous South by Southwest festival and the learnings they’re already delivering to the agency are wonderful! In an effort to keep you all in the loop, here are some videos they created for you at the end of Day 2. ... by Kelly Yee | Mar 12, 2018 | Blog, Community management, Social media strategy, Social networks
Our Chief Marketing Officer, Ashley Cooksley, is published in Adweek where she shares three aspects of great customer service that can affect a company’s bottom line. In ‘3 Ways Social Media Customer Service Impacts the Bottom Line’, she discusses...