Frequently Asked Questions

What is so special about working with The Social Element?

Our social media agency team will help you make sense of an incredibly complex digital landscape with our range of social media services. Being consultancy-led means that we listen, then act. As a leading social media consultancy agency, we take our understanding of your consumers, how to use social and our global + local knowledge to build simple and effective social media strategies.

What does your social media consultancy process look like?

We’ll start with questions – a lot of them! We then look at the data. Using our expert team and range of social media services, we’ll map out the social media strategy, use trend spotting to gather social media insights, ideate social first content, provide creative social media engagement and focus on brand protection.

What results have you provided for clients in the past?

To get a glimpse at some of the amazing work Social Element has helped achieve for clients, check out some case studies.

What privacy policy does The Social Element have in place?

The Social Element privacy policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed. You can read more here.

What type of social media services do you offer?

While we’re consultancy-led, we’re also able to implement the solutions we recommend. We offer a range of social media services including social media insights, social media strategy, social media communications and relationship management. See more about our social media services.

Where is The Social Element located?

We are a social media agency in London and a social media agency in New York City.

How can I contact The Social Element?

You can contact us through our contact form, or give us a call at 020 3770 5839 for our London location, or 910-386-9651 for our New York location.

How do I get started with your social media strategy and consultancy agency?

Ready for a social media agency that makes REAL, authentic connections with your audience? Let’s get in touch! Please contact us through our online contact form.

How big is The Social Element team?

Our social media agency is spread across five different continents with over 300 employees revolutionizing social media every day. View some of our team.

How can I use social media agency for customer service?

We have collated some of the best thinking on customer service and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media. Download the whitepaper here.

How do I structure a social media campaign and presence across multiple territories?

Being a social media strategy agency, some of The Social Element’s experts have given their advice on how to structure a social media campaign and presence across multiple territories; how to allocate resources and ensure top quality results; and how to ensure consistency across multiple languages. Download the whitepaper here.