Global Gaming Community
Moderation for user safety and brand protection
Keeping global gamers protected
The Question
When you have over 100,000,000 players globally, you don’t just have a community, it’s an entire society.
Gaming brands have a duty to keep every player safe, but how?
The Thinking
Process, procedure and protocols are important, and automation can help, but the relatability and nuance of human-to-human connection is so valuable.
To keep this society safe and focused on gaming we deploy real people, speaking the local language anywhere and everywhere they’re needed.
The Answer
Working with their internal safety team, we built a bespoke model across 25 different markets, covering 40 languages to moderate the entire ecosystem.
Operating 24/7, the team bring humanity, empathy, and compassion to informed decision-making across over 25,000 interactions every day.
See something you like?
Looking for best in class human piloted global moderation for your brand? Talk to us as we would love to work with you.