Being able to interact in a useful and entertaining way with the people who love your brand is what makes social media great. The Social Element’s Social Media Engagement services help you create meaningful customer relationships via great social customer care, while ensuring you’re aware of potential issues – and opportunities – through social media monitoring. We’re also experts at making sure your brand’s reputation is kept safe at all time with human-led content moderation and world class social media crisis management.

Our Social Media Engagement services:

Social Customer Care

Social is the new, cost-effective, always-on way to engage with consumers in real time. We ensure your brand voice is consistently delivered and your consumers are well engaged across all social channels globally.

Social Media Monitoring

We keep you up to date with all conversations consumers are having about your brand and your market, so you can adapt your spend accordingly to avoid potential brand risks and maximise social media ROI.

Social Media Crisis Management

We give you expert guidance to support your brand’s social media response when a crisis hits, anytime, anywhere. Using our crisis simulation platform, Polpeo, we can ensure your brand is trained and prepared should a crisis hit.


We protect your brand and provide a positive social experience by ensuring user generated content fits your brand values and market regulations.

“The team worked closely with our digital teams. Great work as ever.”


Read about what we’ve done for world famous brands.

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