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The Social Element Logo

Superior Social Media Customer Service

The Social Element works with your team to provide specialized social media customer service that your customers demand.

The Social Element works with your team to provide specialized social media customer service that your customers demand.

All in the data.

Customers spend 20-40% more with companies when they engage and respond to customers via social media.

About 67% of consumers now use social media like Twitter and Facebook to seek resolution for issues.

Nearly 70% of consumers have said that they have used social media for issues to do with customer service on at least one occasion.

Our approach.

Cultivate loyalty.

Create the personalized experience that your customers want from social media customer service. The Social Element provides a friendly, empathetic service to your customers. Everyone needs to know that they’re being heard, and our specialists know how to listen and engage on social media.

Reduce costs; maintain service levels.

Take the pressure off your call center. Social media customer service is the perfect way to keep customer service costs under control while maintaining the high quality of customer care that customers expect.

Enhance visibility.

We think outside the box, are curious and innovative and see frameworks and guidelines as exciting challenges. Great social media customer service lets you show your customers that you listen, learn and improve when customers give feedback. With social media customer service from The Social Element, you can create great experiences that are worth sharing, too.

How we can help.


It’s not about quick canned responses. It’s about engaging in the good times. Develop a good relationship with the community and you’ll be able to surprise and delight them, as well as spot and handle issues before they evolve into a crisis.


The Social Element helps brands monitor customer behavior across social media channels, sharing insights with your team and suggesting ways that we can improve service levels together.


The Social Element’s social media customer service specialists help brands prioritize problems to create an efficient resolution to customer inquiries. No customer should be left without an answer to an important question.

Work with experts

Every team member has been trained using rigorous community management principles. They’re confident dealing with a range of customer service issues with empathy and interest, and in-line with your brand’s messaging, values and voice.

“Working with The Social Element provided my team and me incredible peace of mind. Being responsible for the biggest account at our agency, while also being responsible for the speedy ongoing audience engagement from a social media point of view, we were very lucky to partner with an agency that was not only incredibly flexible, but very strategic and ahead of the game. I look forward to many more work with the awesome team at The Social Element!”

Social Strategy T-Mobile Lead, MRY

Find out more!

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More about us.

About The Social Element.

The Social Element was founded in 2002 and is an expert in providing social media services, at scale. We are trusted by some of the world’s biggest brands and agencies to deliver the insights that help transform their business. Our methods and processes are continually stress-tested by global brands, such as Oreo, Toyota, LEGO, Oprah Winfrey Network and Primark. Contact us!

Ashley Cooksley

Ashley Cooksley

Chief Sales Officer

Marco Meneses

Marco Meneses

Commercial Director, Americas

Annabelle Blackburn

Annabelle Blackburn

Sales Manager