Crisis prevention isn’t a one-time thing. You can’t just slap a plaster on the problem and walk away. By incorporating social media into crisis planning, you can fully prepare for neutralising a…
social customer service
Six trends in social media customer service
Customer experience and great customer service is more critical now than ever before. In our…
Creating value from social media customer service
Excellent, proactive customer service on social media is a differentiating factor for brands. People’s expectations…
