In a recent interview with the ACCA, Tamara Littleton explains why all members of the senior executive team, including the CFO, needs to be concerned about social media. Social media is no longer…
Community management
To #DeleteFacebook or Not To #DeleteFacebook… Is that the Question?
Considering the Cambridge Analytica and #DeleteFacebook backlash, should brands be shifting their strategy around the…
Bulletproof Plan for Social Customer Service
Social media gives brands and businesses huge opportunities to market to and support customers. It…
3 Ways Social Media Customer Service Impacts the Bottom Line – Adweek
Our Chief Marketing Officer, Ashley Cooksley, is published in Adweek where she shares three aspects…
Is Social Media Changing Society for the Better? #MeToo Suggests It Just Might Be
The #MeToo movement has been getting a lot of attention over the last few months.…
Managing a Social Media Crisis: The Four Types of Internet Trolls
I’ve been running my social media agency for 16 years now and we protect brands…
Do People Engage with Valentine's Day Content?
It’s that time of year again. Candy hearts filled with chocolate, the cost of roses…
Valentine’s Day Content: Make It Emotional
Content filled with emotion is typically shared more often than any other type of content…
Five Trends for Social Customer Service in 2018
2017 was an important year for social media customer service for brands. We learned many…
Top Ten Social Media Sites in 2017 and What Does It Mean for 2018?
The monthly active user count is an important statistic to use when identifying the most…