Facebook has finally published its community guidelines for the first time, as it attempts to rebuild the confidence with its 2.2 billion users. The policy covers what should and shouldn’t be published…
Moderation
Invest in Your Community: They’re the Future of the Web
If you’ve been following conversations at the intersect of politics and tech, you’re aware of…
Bulletproof Plan for Social Customer Service
Social media gives brands and businesses huge opportunities to market to and support customers. It…
Managing a Social Media Crisis: The Four Types of Internet Trolls
I’ve been running my social media agency for 16 years now and we protect brands…
Five Trends for Social Customer Service in 2018
2017 was an important year for social media customer service for brands. We learned many…
Keeping Customer Reviews Above Board
Recently, the UK’s Competition and Markets Authority (CMA) reported the result of an investigation into…
Moderating Content on Facebook Pages
Facebook has made a number of changes recently to business and individual pages alike, so…
OK, Purge Fake Facebook Accounts – But Create Page Admin Profiles Please!
Facebook has apparently started to purge fake Facebook accounts as part of the site integrity…
Testing Facebook Pages: The New Profanity Filter – How It Works
When it comes to Facebook, there’s only one to check out their changes: test, test…
