Our Chief People Officer Wendy and I recently had a really interesting chat with Experian’s Julie Doleman for our Genuine Humans podcast. I always love talking to Julie, and our conversation made…
social media customer service
OUR BLOG
Human connections
Creating value from social media customer service
Excellent, proactive customer service on social media is a differentiating factor for brands. People’s expectations are increasing – they want almost instant resolutions to problems, on the channel that they choose –…