Our Chief People Officer Wendy and I recently had a really interesting chat with Experian’s Julie Doleman for our Genuine Humans podcast. I always love talking to Julie, and our conversation made…
customer service
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Creating value from social media customer service
Excellent, proactive customer service on social media is a differentiating factor for brands. People’s expectations are increasing – they want almost instant resolutions to problems, on the channel that they choose –…