{"id":16070,"date":"2020-07-06T08:23:36","date_gmt":"2020-07-06T08:23:36","guid":{"rendered":"https:\/\/thesocialelement.agency\/?page_id=15227"},"modified":"2022-04-01T22:17:24","modified_gmt":"2022-04-01T22:17:24","slug":"social-media-monitoring","status":"publish","type":"page","link":"https:\/\/thesocialelement.agency\/us\/social-media-services\/social-media-monitoring","title":{"rendered":"Social Media Monitoring"},"content":{"rendered":"
[vc_section full_width=”stretch_row_content”][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” css=”.vc_custom_1603887212967{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/10\/TSE-Website-Feature-MONITOR.jpg?id=16550) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_empty_space height=”50vh”][vc_custom_heading text=”Social Media Monitoring Services” font_container=”tag:h1|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1648851278225{padding-left: 0px !important;}”][vc_empty_space height=”10vh”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content”][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”2\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_empty_space height=”2.5rem”][vc_single_image image=”16317″ img_size=”full”][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”4\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”0.5rem”][\/vc_column][\/vc_row][vc_row thb_row_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1602157178768{padding-left: 0px !important;}”][vc_custom_heading text=”Identify and respond to issues as they emerge on social media.” font_container=”tag:h1|text_align:left|color:%232e3967″ use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1648851286744{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;}”][vc_empty_space height=”2.5rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”4\/12″][vc_column_text css=”.vc_custom_1602172646262{margin-bottom: 0px !important;}”]\n

Want to be able to identify and then respond to customer issues as they emerge on social media? Social media monitoring keeps you in the loop.<\/h4>\n

The Social Element\u2019s Social Media Monitoring service keeps you on top brand issues by analysing what\u2019s being said online, and then alerting you when there\u2019s an issue allowing your brand to step up and make things right.<\/h4>\n[\/vc_column_text][vc_empty_space height=”2.5rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”4rem”][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=”yes” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”2\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”8\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_empty_space height=”15vh”][vc_column_text css=”.vc_custom_1594024328433{margin-bottom: 0px !important;}”]\n

Social Media Monitoring<\/span><\/h2>\n

Want to be able to identify and then respond to customer issues as they emerge on social media? Social media monitoring keeps you in the loop.<\/h3>\n

The Social Element\u2019s Social Media Monitoring service keeps you on top brand issues by analysing what\u2019s being said online, and then alerting you when there\u2019s an issue allowing your brand to step up and make things right.[\/vc_column_text][vc_empty_space height=”15vh”][vc_column_text]\n

Our Social Media Monitoring Process<\/span><\/h2>\n[\/vc_column_text][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row][vc_section full_width=”stretch_row_content”][vc_row thb_divider_position=”bottom”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_row_inner][vc_column_inner width=”1\/4″][vc_custom_heading text=”1″ font_container=”tag:h2|font_size:120|text_align:center|color:%2300b5e2″ use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]\n

Stop an issue from becoming a crisis<\/h4>\n

Social media has given customers the means to be very vocal about issues with your products or services. And often, when things go wrong social media channels are where you\u2019ll hear about it first.Our social media monitoring alerts you to potential brand issues as they emerge, allowing you to take action before an issue becomes a brand crisis.
\nUsing industry leading tools, our global team monitors social media channels and the wider web for mentions of your brand, making sure you quickly hear about the important things, allowing you to to act with confidence.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”2rem”][vc_row_inner][vc_column_inner width=”1\/4″][vc_custom_heading text=”2″ font_container=”tag:h2|font_size:120|text_align:center|color:%2300b5e2″ use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]\n

Proactive customer service<\/h4>\n

Of course, not every customer issue spells doom for your brand. Sometimes customers just need a bit of help. Social media monitoring can identify the customers who just need assistance, giving you the chance to keep them happy and engaged. As a <\/span>social media agency <\/span>that prides itself on authentic connections, positive customer service is equally important if not more than addressing negative. <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”2rem”][vc_row_inner][vc_column_inner width=”1\/4″][vc_custom_heading text=”3″ font_container=”tag:h2|font_size:120|text_align:center|color:%2300b5e2″ use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]\n

Learn how they really feel about you<\/h4>\n

The ability to track customer sentiment \u2013 how they\u2019re feeling about your brand \u2013 can be a game changer. Our social media monitoring can help you accurately gauge the sentiment towards your brand, allowing you to track the impact of marketing campaigns, new product launches and more.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”4rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=”yes” thb_divider_position=”bottom”][vc_column width=”2\/12″][\/vc_column][vc_column width=”8\/12″][vc_empty_space height=”5vh”][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text el_class=”bgtext”]\n

Stop an issue from becoming a crisis<\/h4>\n

Social media has given customers the means to be very vocal about issues with your products or services. And often, when things go wrong social media channels are where you\u2019ll hear about it first.Our social media monitoring alerts you to potential brand issues as they emerge, allowing you to take action before an issue becomes a brand crisis.
\nUsing industry leading tools, our global team monitors social media channels and the wider web for mentions of your brand, making sure you quickly hear about the important things, allowing you to to act with confidence.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”bgtext2″ width=”1\/3″][vc_column_text]\n

Proactive customer service<\/h4>\n

Of course, not every customer issue spells doom for your brand. Sometimes customers just need a bit of help. Social media monitoring can identify the customers who just need assistance, giving you the chance to keep them happy and engaged.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”bgtext3″ width=”1\/3″][vc_column_text]\n

Learn how they really feel about you<\/h4>\n

The ability to track customer sentiment \u2013 how they\u2019re feeling about your brand \u2013 can be a game changer. Our social media monitoring can help you accurately gauge the sentiment towards your brand, allowing you to track the impact of marketing campaigns, new product launches and more.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row][vc_section full_width=”stretch_row_content” css=”.vc_custom_1602172997993{background-color: #f2f2f2 !important;}”][vc_row thb_divider_position=”bottom”][vc_column width=”2\/12″][\/vc_column][vc_column width=”8\/12″][vc_empty_space height=”10vh”][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text]\n

Social Media Listening Agency FAQs<\/h3>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]What is social media monitoring?<\/a><\/ul>