{"id":16091,"date":"2021-02-25T16:54:17","date_gmt":"2021-02-25T16:54:17","guid":{"rendered":"https:\/\/thesocialelement.agency\/?page_id=10946"},"modified":"2022-08-05T08:46:25","modified_gmt":"2022-08-05T08:46:25","slug":"social-media-customer-service","status":"publish","type":"page","link":"https:\/\/thesocialelement.agency\/us\/social-media-services\/social-media-customer-service","title":{"rendered":"Social Media Customer Service"},"content":{"rendered":"
[vc_section full_width=”stretch_row_content”][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” css=”.vc_custom_1603917687393{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/10\/TSE-Website-Feature-CUST-SERVICE.jpg?id=16599) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″][vc_empty_space height=”40vh”][vc_custom_heading text=”Social Media and Customer Services” font_container=”tag:h1|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1648851020438{padding-left: 0px !important;}”][vc_empty_space height=”20vh”][\/vc_column][vc_column width=”5\/12″][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content”][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_empty_space height=”2.5rem”][vc_single_image image=”16953″ img_size=”large”][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”0.5rem”][\/vc_column][\/vc_row][vc_row thb_row_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1602157178768{padding-left: 0px !important;}”][vc_custom_heading text=”Want to turn customers into loyal brand advocates?” font_container=”tag:h1|text_align:left|color:%232e3967″ use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1648851030821{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;}”][vc_empty_space height=”2.5rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”4\/12″][vc_column_text css=”.vc_custom_1605711631056{margin-bottom: 0px !important;}”]\n

Great social media customer service is the key.<\/h4>\n

Social media customer service is no longer just nice to have. If your customers need advice, or support with your products or services, they expect to be able to engage with you about it via your social media channels. And it\u2019s an amazing opportunity for your brand.<\/p>\n

The Social Element can help your brand provide social media customer service that delights your current customers, attracts new ones and provides precious insight into your brand and market.[\/vc_column_text][vc_empty_space height=”2.5rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”4rem”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content” css=”.vc_custom_1601402525081{background-color: #bee1e2 !important;}”][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”4rem”][\/vc_column][\/vc_row][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”4\/12″][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1605703486071{margin-bottom: 0px !important;}”]\n

Fast social media customer service, 24\/7<\/h3>\n[\/vc_column_text][vc_empty_space height=”2rem”][vc_column_text]Social media activity doesn\u2019t limit itself to traditional business hours, and your brand doesn\u2019t need to either. The Social Element can help you provide 24\/7 social media customer care to your customers, wherever they are and in whatever language they speak.<\/p>\n

We\u2019ve built a global network of social media specialists which allows us to offer 24\/7 coverage of social media channels, meaning that no matter the time of day, your brand can rapidly respond to customer inquiries.<\/p>\n

We also work closely with you to make sure what we do fits perfectly with the way you do business. We ensure solid processes are in place to keep you informed and your customers well served.[\/vc_column_text][vc_empty_space height=”2rem”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”6\/12″][vc_single_image image=”16891″ img_size=”full”][vc_empty_space height=”2rem”][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”2rem”][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”6\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_single_image image=”16892″ img_size=”full”][\/vc_column][vc_column width=”1\/12″ css=”.vc_custom_1600789239464{padding-left: 0px !important;}”][\/vc_column][vc_column width=”4\/12″][vc_row_inner thb_max_width=”max_width” thb_column_padding=”true”][vc_column_inner][vc_column_text css=”.vc_custom_1605703528720{margin-bottom: 0px !important;}”]\n

Personalized service, at scale<\/h3>\n[\/vc_column_text][vc_empty_space height=”2rem”][vc_column_text]The best customer service is tailored to each customer\u2019s needs. The Social Element can help you provide social media customer care that engages each customer, ensuring they receive a personalised and helpful response.<\/p>\n

We\u2019re big believers in the importance of the human element in social media and customer service is where a human touch matters most. We\u2019re the experts at providing social media customer service that engages your customers, while being a true reflection of your brand\u2019s values.<\/p>\n

We have a flexible team in place that rapidly scale to meet any demand, ensuring no matter what\u2019s going on your customers receive they help they need when they need it.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”2rem”][\/vc_column][\/vc_row][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”6\/12″][vc_row_inner thb_max_width=”max_width” thb_column_padding=”true”][vc_column_inner][vc_column_text css=”.vc_custom_1605703565860{margin-bottom: 0px !important;}”]\n

Learn about your customers, stay on top of issues<\/h3>\n[\/vc_column_text][vc_empty_space height=”2rem”][vc_column_text]The measurability of social media is amazing. Interacting with your customers via your social media channels opens up great opportunities to learn what your customers really think of your brand and product, and also helps you identify any developing issues and act on them.<\/p>\n

To get that insight, you need to look closely at the data. Lots of data. We\u2019re the experts at digging into your brand\u2019s social media data and delivering insights that can change your business.[\/vc_column_text][vc_empty_space height=”2rem”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”4\/12″][vc_single_image image=”16889″ img_size=”full”][vc_empty_space height=”2rem”][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”2rem”][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”10\/12″ css=”.vc_custom_1600789239464{padding-left: 0px !important;}”][vc_empty_space height=”15px”][vc_btn title=”FIND OUT ABOUT OUR OTHER SOCIAL MEDIA COMMUNICATIONS SOLUTIONS” style=”outline-custom” outline_custom_color=”#2e3967″ outline_custom_hover_background=”#ffb800″ outline_custom_hover_text=”#000000″ shape=”square” size=”lg” align=”left” i_icon_fontawesome=”fas fa-arrow-right” css_animation=”fadeIn” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fthesocialelement.agency%2Fus%2Fsocial-media-services%2Fcommunications%2F”][vc_empty_space height=”4rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”4rem”][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=”yes” thb_divider_position=”bottom”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_empty_space][vc_column_text]\n

Social Media Customer Service<\/span><\/h1>\n

Want to turn customers into loyal brand advocates and boost your business? Great social media customer service is the key.<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row disable_element=”yes” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”2\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”8\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_empty_space height=”15px”][vc_column_text css=”.vc_custom_1597223305923{margin-bottom: 0px !important;}”]Social media customer service is no longer just nice to have. If your customers need advice, or support with your products or services, they expect to be able to engage with you about it via your social media channels. And it\u2019s an amazing opportunity for your brand.<\/p>\n

The Social Element can help your brand provide social media customer service that delights your current customers, attracts new ones and provides precious insight into your brand and market.<\/p>\n

Fast social media customer service, 24\/7<\/h2>\n

Social media activity doesn\u2019t limit itself to traditional business hours, and your brand doesn\u2019t need to either. The Social Element can help you provide 24\/7 social media customer care to your customers, wherever they are and in whatever language they speak.<\/p>\n

We\u2019ve built a global network of social media specialists which allows us to offer 24\/7 coverage of social media channels, meaning that no matter the time of day, your brand can rapidly respond to customer inquiries.<\/p>\n

We also work closely with you to make sure what we do fits perfectly with the way you do business. We ensure solid processes are in place to keep you informed and your customers well served.<\/p>\n

Personalized service, at scale<\/h2>\n

The best customer service is tailored to each customer\u2019s needs. The Social Element can help you provide social media customer care that engages each customer, ensuring they receive a personalised and helpful response.<\/p>\n

We\u2019re big believers in the importance of the human element in social media and customer service is where a human touch matters most. We\u2019re the experts at providing social media customer service that engages your customers, while being a true reflection of your brand\u2019s values.<\/p>\n

We have a flexible team in place that rapidly scale to meet any demand, ensuring no matter what\u2019s going on your customers receive they help they need when they need it.<\/p>\n

Learn about your customers, stay on top of issues<\/h2>\n

The measurability of social media is amazing. Interacting with your customers via your social media channels opens up great opportunities to learn what your customers really think of your brand and product, and also helps you identify any developing issues and act on them.<\/p>\n

To get that insight, you need to look closely at the data. Lots of data. We\u2019re the experts at digging into your brand\u2019s social media data and delivering insights that can change your business.[\/vc_column_text][vc_empty_space height=”15px”][vc_empty_space height=”15px”]\tFind our about our other social media communications solutions<\/span><\/a>\n\n\t[vc_empty_space][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row][vc_section css=”.vc_custom_1602168712522{background-color: #f2f2f2 !important;}”][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal” css=”.vc_custom_1602168702347{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;background-color: #f2f2f2 !important;}”][vc_column][vc_empty_space height=”4rem”][\/vc_column][\/vc_row][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal” css=”.vc_custom_1556815685394{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;background-color: #f2f2f2 !important;}”][vc_column width=”4\/12″][vc_single_image image=”12007″ img_size=”medium” css_animation=”slideInLeft” css=”.vc_custom_1556831702385{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;}”][\/vc_column][vc_column width=”4\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_custom_heading text=”Let’s talk” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” css_animation=”none” css=”.vc_custom_1648851044186{padding-left: 0px !important;}”][vc_empty_space height=”30px”][vc_column_text]