{"id":16124,"date":"2020-08-16T13:42:09","date_gmt":"2020-08-16T13:42:09","guid":{"rendered":"https:\/\/thesocialelement.agency\/?page_id=15598"},"modified":"2022-04-01T20:53:41","modified_gmt":"2022-04-01T20:53:41","slug":"telecommunications","status":"publish","type":"page","link":"https:\/\/thesocialelement.agency\/us\/industries\/telecommunications","title":{"rendered":"Telecom Social Media Marketing Services"},"content":{"rendered":"
[vc_section full_width=”stretch_row_content”][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” thb_divider_position=”bottom” css=”.vc_custom_1605549556136{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/11\/TSE-Website-Feature-TELECOMS.jpg?id=16842) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″][vc_empty_space height=”8vh”][vc_custom_heading text=”Social Media Marketing for Telecom Brands” font_container=”tag:h1|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1648846304042{padding-left: 0px !important;}”][vc_empty_space height=”52vh”][\/vc_column][vc_column width=”5\/12″][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][\/vc_section][vc_row thb_full_width=”true” thb_row_padding=”true” thb_column_padding=”true” disable_element=”yes” thb_divider_position=”bottom” css=”.vc_custom_1603734862781{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/08\/telecommunications1.jpg?id=15600) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1547224160512{background-color: rgba(0,0,0,0.2) !important;*background-color: rgb(0,0,0) !important;}”][vc_empty_space height=”30vh”][vc_custom_heading text=”Social Media Marketing for Telecom Brands” font_container=”tag:h1|text_align:center|color:%23ffffff” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css_animation=”fadeIn” css=”.vc_custom_1597575272322{padding-left: 0px !important;}”][vc_empty_space height=”30vh”][\/vc_column][\/vc_row][vc_section full_width=”stretch_row_content” css=”.vc_custom_1603725399168{background-color: #f2f2f2 !important;}”][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”2.5rem”][\/vc_column][\/vc_row][vc_row thb_row_padding=”true” thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column width=”1\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1602157178768{padding-left: 0px !important;}”][vc_custom_heading text=”Bridge the Gap Between Expectations and Reality” font_container=”tag:h1|text_align:left|color:%232e3967″ use_theme_fonts=”yes” css_animation=”fadeIn” css=”.vc_custom_1648846311022{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;}”][vc_empty_space height=”2.5rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”4\/12″][vc_column_text css=”.vc_custom_1603725305932{margin-bottom: 0px !important;}”]\n

Just as the telecommunications industry has evolved significantly over the years, so have customers\u2019 expectations. A recent\u00a0report from Microsoft<\/a>\u00a0found that 54% of customers have higher customer support expectations than they had the previous year. On top of fast and reliable coverage, people also expect telecom brands to provide effective customer service, share engaging content, and have a human presence on social media.\u00a0<\/strong><\/h4>\n

At The Social Element, we help global telecommunications brands bridge the gap between customers\u2019 expectations and reality. Our social media strategies have helped telecom companies radically accelerate speed of response, scale customer service, and outperform SLA targets. In the ever-increasingly competitive telecommunications space, our social media solutions can help your brand become the provider of choice for the billions of Internet, phone, and video conferencing users around the world.\u00a0<\/strong><\/h4>\n[\/vc_column_text][vc_empty_space height=”2.5rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal”][vc_column css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_empty_space height=”4rem”][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=”yes” thb_divider_position=”bottom” height=”50″ background_style=”normal” css=”.vc_custom_1603725380124{background-color: #f2f2f2 !important;}”][vc_column width=”2\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”8\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_empty_space height=”60px”][vc_custom_heading text=”Bridge the Gap Between Expectations and Reality” font_container=”tag:h2|text_align:center|color:%2300b5e2″ google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” css_animation=”fadeIn” css=”.vc_custom_1597578095102{padding-left: 0px !important;}”][vc_empty_space height=”10vh”][vc_column_text css=”.vc_custom_1597578933830{margin-bottom: 0px !important;}”]\n

Just as the telecommunications industry has evolved significantly over the years, so have customers\u2019 expectations. A recent report from Microsoft<\/a> found that 54% of customers have higher customer support expectations than they had the previous year. On top of fast and reliable coverage, people also expect telecom brands to provide effective customer service, share engaging content, and have a human presence on social media.\u00a0<\/strong><\/h4>\n

At The Social Element, we help global telecommunications brands bridge the gap between customers\u2019 expectations and reality. Our social media strategies have helped telecom companies radically accelerate speed of response, scale customer service, and outperform SLA targets. In the ever-increasingly competitive telecommunications space, our social media solutions can help your brand become the provider of choice for the billions of Internet, phone, and video conferencing users around the world.\u00a0<\/strong><\/h4>\n[\/vc_column_text][vc_empty_space height=”64px”][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row][vc_section][vc_row thb_divider_position=”bottom” el_class=”align-center”][vc_column thb_color=”thb-light-column” offset=”vc_col-lg-9 vc_col-md-10″][vc_empty_space][vc_custom_heading text=”Some Telecom Brands We’ve Gotten Results for:” font_container=”tag:h6|text_align:center|color:%2300b5e2″ use_theme_fonts=”yes” css_animation=”fadeIn”]\t
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\n\t\t\t\t\t\"T-Mobile\"\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\"verizon\"\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\"nokia\"\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\"blackberry\"\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content” css=”.vc_custom_1603723772016{background-color: #f2f2f2 !important;}”][vc_row thb_divider_position=”bottom”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_empty_space height=”4rem”][vc_column_text]\n

Social Media Strategies for Telecom Brands<\/span><\/h2>\n[\/vc_column_text][vc_empty_space height=”2.5rem”][vc_row_inner][vc_column_inner width=”3\/12″][vc_custom_heading text=”55%” font_container=”tag:h2|font_size:90|text_align:left|color:%234f3180″ use_theme_fonts=”yes” css=”.vc_custom_1648846327190{padding-bottom: 0px !important;}”][vc_custom_heading text=”complain on social media to see results.” font_container=”tag:h4|text_align:left|color:%234f3180″ use_theme_fonts=”yes”][vc_empty_space height=”2.5rem”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”8\/12″][vc_column_text]\n

Human-First Customer Service Approach<\/b><\/h3>\n

Before anything, we\u2019re a human social media agency. Our people-first ethos translates into everything we do, including our work for client partners. Especially in an industry as customer-centric as telecommunications, it\u2019s imperative to align with a social media partner that prioritises the customer experience.<\/p>\n

A recent study found that solving an issue on social media is\u00a083% more cost-effective<\/a>\u00a0than resolving it through a call center interaction. At The Social Element, we combine time-saving processes with our people-centric ethos to bring fast, delightful social media customer service to telecom companies.<\/p>\n

We tapped into our human-first customer service approach when we helped T-Mobile ramp up their social media customer service strategy for a Super Bowl campaign. Through an integrated customer service approach, we were able to help them become the\u00a0fastest, most engaged mobile phone carrier<\/a>\u00a0on Facebook.<\/p>\n

In an industry where companies are constantly vying for customers\u2019 loyalty, telecom brands that use personalized and empathetic communication are the ones that stand out in the crowd.[\/vc_column_text][vc_empty_space height=”2.5rem”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”2rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^16843|url^https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/11\/The-Social-Element-Telecoms-Background-2.jpg|caption^null|alt^null|title^The-Social-Element-Telecoms-Background-2|description^null” bg_image_repeat=”no-repeat” bg_override=”full”][vc_column][vc_empty_space height=”35vh”][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_empty_space height=”4rem”][vc_row_inner][vc_column_inner width=”8\/12″][vc_column_text]\n

Local Connections, Global Impact<\/b><\/h3>\n

Many telecom companies are spread across the globe, making it challenging to identify with each local customer. Our strength as a social media agency lies in our ability to translate global operations into local connections.<\/p>\n

Internet, phone, and video conferencing usage isn\u2019t limited to the workday. If your customers are active, so are we. Our clients benefit from a globally dispersed social media team, with a single point of contact. By having 24\/7 customer service support, we\u2019re able to reduce response times and increase customer loyalty for our telecom client partners.<\/p>\n

Our global mindset translates into social content strategies, taking insights gathered from in-depth reporting and translating it into social media campaigns that connect with customers on a deeper level.<\/p>\n

When customers feel connected to a brand, they are\u00a076% more likely<\/a>\u00a0to choose that brand over a competitor. Our data collection capabilities allow us to truly understand your markets and sub-markets, and speak to customers in a way that makes them truly feel heard.[\/vc_column_text][vc_empty_space height=”2.5rem”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”3\/12″][vc_custom_heading text=”37″ font_container=”tag:h2|font_size:90|text_align:left|color:%23ffb800″ use_theme_fonts=”yes”][vc_custom_heading text=”languages spoken at The Social Element” font_container=”tag:h4|text_align:left|color:%23ffb800″ use_theme_fonts=”yes”][vc_empty_space height=”2.5rem”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”2rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^16841|url^https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/11\/The-Social-Element-Telecoms-Background-1.jpg|caption^null|alt^null|title^The-Social-Element-Telecoms-Background-1|description^null” bg_image_repeat=”no-repeat” bg_override=”full”][vc_column][vc_empty_space height=”35vh”][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom”][vc_column width=”1\/12″][\/vc_column][vc_column width=”10\/12″][vc_empty_space height=”4rem”][vc_row_inner][vc_column_inner width=”3\/12″][vc_custom_heading text=”80%” font_container=”tag:h2|font_size:90|text_align:left|color:%2344d62c” use_theme_fonts=”yes”][vc_custom_heading text=”expect a customer service response within 24 hours” font_container=”tag:h4|text_align:left|color:%2344d62c” use_theme_fonts=”yes”][vc_empty_space height=”2.5rem”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”8\/12″][vc_column_text]\n

Get Back in the Conversation<\/b><\/h3>\n

With the rise of the dispersed workforce, telecom providers are receiving an unprecedented volume in service requests. While it can be tempting to put a laser-focus on fielding incoming social media mentions and DM\u2019s, it\u2019s paramount that telecom brands establish an engaging presence on social media as well.<\/p>\n

65% of consumers<\/a>\u00a0say they feel more connected to brands that have a robust presence on social media. Telecom brands have an opportunity to steer the conversation by publishing original, culturally relevant content. Our streamlined social media approach gives telecom brands a single point of contact for social media insights, communications, and content.<\/p>\n

Through advanced social media monitoring tools, we gather insights on what customers are saying about you and the competition. We then use that data to inform our customer communication strategies, both private and public. With our finger on the pulse of the latest trends and talking points, we then create viral social media campaigns in your brand\u2019s unique tone of voice.[\/vc_column_text][vc_empty_space height=”2.5rem”][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”4rem”][\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row_content” disable_element=”yes”][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal” css=”.vc_custom_1581615310531{background-color: #f2f2f2 !important;}”][vc_column width=”2\/12″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][\/vc_column][vc_column width=”8\/12″ css=”.vc_custom_1442302713602{padding-left: 4% !important;}”][vc_empty_space height=”60px”][vc_row_inner][vc_column_inner][vc_column_text]\n

Social Media Strategies for Telecom Brands<\/span><\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][vc_column width=”2\/12″][\/vc_column][\/vc_row][vc_row thb_divider_position=”bottom” height=”50″ background_style=”normal” css=”.vc_custom_1584869883864{background-color: #f2f2f2 !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1442302634112{padding-left: 4% !important;}”][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text css=”.vc_custom_1597580723258{margin-bottom: 0px !important;}”]\n

Human-First Customer Service Approach<\/b><\/h3>\n

Before anything, we\u2019re a human social media agency. Our people-first ethos translates into everything we do, including our work for client partners. Especially in an industry as customer-centric as telecommunications, it\u2019s imperative to align with a social media partner that prioritises the customer experience.\u00a0\u00a0<\/span><\/p>\n

A recent study found that solving an issue on social media is <\/span>83% more cost-effective<\/span><\/a> than resolving it through a call center interaction. At The Social Element, we combine time-saving processes with our people-centric ethos to bring fast, delightful social media customer service to telecom companies.<\/span><\/p>\n

We tapped into our human-first customer service approach when we helped T-Mobile ramp up their social media customer service strategy for a Super Bowl campaign. Through an integrated customer service approach, we were able to help them become the <\/span>fastest, most engaged mobile phone carrier<\/span><\/a> on Facebook.\u00a0<\/span><\/p>\n

In an industry where companies are constantly vying for customers\u2019 loyalty, telecom brands that use personalized and empathetic communication are the ones that stand out in the crowd.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”64px”][\/vc_column][vc_column width=”1\/3″ el_class=”wpb_text_column”][vc_column_text]

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55%<\/span><\/h1>\n

55% of customers<\/span><\/a> complain on social media to see results<\/span>.<\/div><\/div><\/div><\/div><\/div>

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