{"id":16664,"date":"2021-01-17T13:27:41","date_gmt":"2021-01-17T13:27:41","guid":{"rendered":"https:\/\/thesocialelement.agency\/us\/social-media-and-customer-service-us"},"modified":"2022-04-01T21:46:41","modified_gmt":"2022-04-01T21:46:41","slug":"social-media-and-customer-service-us","status":"publish","type":"page","link":"https:\/\/thesocialelement.agency\/us\/what-we-think\/social-media-white-papers\/social-media-and-customer-service-us","title":{"rendered":"Social Media and Customer Service | US"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1600173848071{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2019\/01\/andre-noboa-ulnLrvDq1jY-unsplash.jpg?id=15810) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1547224160512{background-color: rgba(0,0,0,0.2) !important;*background-color: rgb(0,0,0) !important;}&#8221;][vc_empty_space height=&#8221;150px&#8221;][vc_custom_heading text=&#8221;Social Media and Customer Service&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1648849595120{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][\/vc_row][vc_row thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text css=&#8221;.vc_custom_1600253955990{margin-bottom: 0px !important;}&#8221;]\n<h3 class=\"p2\">Do you have the right strategy in place to understand where your customers are on social media, and how to communicate with them in a genuine way to create loyalty, and avoid customer frustration?<\/h3>\n<p>Demands for real-time customer service continues to intensify and has been more keenly felt in 2020.<\/p>\n<p class=\"p2\">If you would like more support creating excellent customer service on social, that\u2019s where we come in.<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1442302713602{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text]<strong>Our whitepaper\u00a0provides you with advice you can implement immediately.<\/strong>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<iframe height=\"540vh\" width=\"100%\" frameborder=\"0\" allowTransparency=\"true\" scrolling=\"auto\" src=\"https:\/\/forms.zohopublic.eu\/thesocialelement\/form\/WhitepaperCustomerServiceUS\/formperma\/5kJj__tST2sTUU2kEXH4mmkDqlCfWlCdjblnR4DYBr0\/?territory=NA\"> <\/iframe>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text css=&#8221;.vc_custom_1600253955990{margin-bottom: 0px !important;}&#8221;]\n<h3 class=\"p2\">Do you have the right strategy in place to understand where your customers are on social media, and how to communicate with them in a genuine way to create loyalty, and avoid customer frustration?<\/h3>\n<p>Demands for real-time customer service continues to intensify and has been more keenly felt in 2020.<\/p>\n<p class=\"p2\">If you would like more support creating excellent customer service on social, that\u2019s where we come in.<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1442302713602{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text]<strong>Our whitepaper\u00a0provides you with advice you can implement immediately.<\/strong>[\/vc_column_text]\n                <div class='gf_browser_unknown gform_wrapper' id='gform_wrapper_42' ><form method='post' enctype='multipart\/form-data'  id='gform_42'  action='\/us\/wp-json\/wp\/v2\/pages\/16664'>\n                        <div class='gform_body'><ul id='gform_fields_42' class='gform_fields top_label form_sublabel_below description_below'><li id='field_42_8'  class='gfield gfield_contains_required field_sublabel_hidden_label field_description_below hidden_label gfield_visibility_visible' ><label class='gfield_label gfield_label_before_complex'  ><span class='gfield_required'>*<\/span><\/label><div 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jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 42) {if(typeof Placeholders != 'undefined'){\n                        Placeholders.enable();\n                    }} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );<\/script><script type='text\/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [42, 1]) } ); <\/script>[vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1599041503429{background-color: #f2f2f2 !important;}&#8221;][vc_column][vc_empty_space][vc_column_text]\n<h3 style=\"text-align: center;\">Here&#8217;s some more resources for you<\/h3>\n[\/vc_column_text]\t<div id=\"thb-posts-shortcode-6637b68a90625\"  class=\"posts-shortcode align-stretch style1 row  \" data-loadmore=\"#loadmore-49\" data-security=\"ddda8aef60\">\n\t\t\t<\/div>\n\t\t[vc_empty_space][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1600173848071{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2019\/01\/andre-noboa-ulnLrvDq1jY-unsplash.jpg?id=15810) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1547224160512{background-color: rgba(0,0,0,0.2) !important;*background-color: rgb(0,0,0) !important;}&#8221;][vc_empty_space height=&#8221;150px&#8221;][vc_custom_heading text=&#8221;Social Media and Customer Service&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1648849595120{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][\/vc_row][vc_row thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text css=&#8221;.vc_custom_1600253955990{margin-bottom: 0px !important;}&#8221;] Do you have the right strategy in place to understand where your&hellip;<\/p>\n","protected":false},"author":43,"featured_media":16665,"parent":16106,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"episode_type":"","audio_file":"","transcript_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"yoast_head":"<!-- This site is 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