{"id":12402,"date":"2019-06-28T14:06:15","date_gmt":"2019-06-28T14:06:15","guid":{"rendered":"https:\/\/thesocialelement.agency\/us\/?p=12402"},"modified":"2019-06-28T14:06:58","modified_gmt":"2019-06-28T14:06:58","slug":"engaging-social-shopping-experience","status":"publish","type":"post","link":"https:\/\/thesocialelement.agency\/us\/engaging-social-shopping-experience","title":{"rendered":"Create an engaging social shopping experience"},"content":{"rendered":"
Social media platforms help marketers from driving sales online and in-store by reaching the right audiences through targeted advertising. According to research published by Social Media Today, 87% of ecommerce shoppers believe social media plays a very important role in helping them make <\/span>purchasing decisions<\/span><\/a>.\u00a0<\/span><\/p>\n Brands that want to take advantage of the social shopping trend need to focus on three main areas:<\/span><\/p>\n Brands looking to sell online must create mobile experiences that help consumers make purchases effortlessly across different stages of their journey.<\/span><\/p>\n A good example of a brand creating a smooth shopping experience via social commerce on mobile is Superdry.\u00a0<\/span><\/p>\n https:\/\/www.instagram.com\/p\/BzGTI2zAy5L\/<\/span><\/a>\u00a0<\/span><\/p>\n It makes good use of Instagram\u2019s shoppable posts. These allow brands to tag up to five products in an organic post. Then it lets users tap on the product to find more information or make a purchase. <\/span><\/p>\n Want to make an impact on social? Then focus on creating stunning, authentic, images that people can see themselves in. Brands that want people to buy need to create content that compels people to action.<\/span><\/p>\n Many brands believe that prices and promotions are enough to grab user\u2019s attention, but they\u2019re wrong. Many social media users follow a lot of accounts, and branded content can end up getting lost in busy newsfeeds.\u00a0<\/span><\/p>\n It\u2019s why brands need to focus on creating inspiring, and if possible, personalised content that grabs people\u2019s attention and makes them want to find out more.<\/span><\/p>\n https:\/\/www.instagram.com\/p\/BzOKUBWHD2i\/<\/span><\/a>\u00a0\u00a0<\/span><\/p>\n MADE.COM is a good example of how content can help an ecommerce. It uses Pinterest and Instagram to share stylish, aspirational photography, to inspire and attract consumers.<\/span><\/p>\n <\/p>\n Users expect quick, informative and helpful responses from brands because they want to shop with brands where they know they can expect a great shopping experience and a high-quality product.<\/span><\/p>\n Customer service may not seem like the most glamorous of areas to optimise, but when executed well, it can help a company thrive.\u00a0<\/span><\/p>\n On social, people expect brands to be engaging, good at listening to what the customer wants, and adept at replying in an agile, empathetic and personalised way.\u00a0<\/span><\/p>\n Some companies like LEGO are already doing this well. They reply almost instantly on <\/span>Facebook Messenger<\/span><\/a>, using their\u00a0Gift Bot, called Ralph, to guide users through their catalogue and also offer recommendations. In fact, LEGO saw a 3.4% return on Facebook Ad spend thanks to Ralph\u2019s success.<\/span><\/p>\nTake full advantage of what social apps offer<\/b><\/h3>\n
Create visuals that engage people and inspire them to act<\/b><\/h3>\n
Build trust in the brand<\/b><\/h3>\n