{"id":3687,"date":"2018-02-09T12:00:48","date_gmt":"2018-02-09T12:00:48","guid":{"rendered":"https:\/\/thesocialelement.agency\/us\/?p=3687"},"modified":"2023-08-23T21:51:19","modified_gmt":"2023-08-23T21:51:19","slug":"five-trends-for-social-customer-care-in-2018","status":"publish","type":"post","link":"https:\/\/thesocialelement.agency\/us\/five-trends-for-social-customer-care-in-2018","title":{"rendered":"Five Trends for Social Customer Service in 2018"},"content":{"rendered":"
2017 was an important year for social media customer service for brands. We learned many things both from success stories to failures. There were also some innovations that changed the face of social customer service. AI and chatbots made significant strides in 2017. You can now pay your bills or book movie tickets through Facebook Messenger.<\/span> \nSocial media insights and analytics are now telling stories about customers that brands are listening to, from understanding who their audience is to what is important to them.<\/span> \n<\/span> \n<\/span>So what\u2019s next for 2018 for customer service? We\u2019ve learned that <\/span>by 2020, customer experience will overtake price and product as a brand differentiator<\/i><\/b> so it\u2019s important to pay attention now.<\/span><\/p>\n
1. Using Chatbots and A.I. to make social customer service more efficient<\/b><\/h4>\n