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Social media - Help your brand navigate a global crisis

Help your brand navigate a global crisis

How can your business prepare for prolonged disruption? How will you manage a suddenly remote team? Our whitepaper can offer advice and support to those companies and people struggling to adapt in the current situation.

financial services

Social engagement for financial organisations

See the opportunities for banks in social media, look at what some of the big names are doing to engage customers, and gain practical advice on managing a customer community.

FMCG

Managing a global crisis for consumer goods brands

The global pandemic has changed consumer habits. While some consumer goods brands are seeing increased demand for their products, others may be noticing a decline in demand. This whitepaper looks at how the consumer goods sector is (and how it should) use social media during a crisis.

Alcohol

Managing a global crisis for alcohol brands

Many alcohol brands have been using the lockdown to encourage people to socialise virtually. Some have also started campaigns to support the service industry. You can read more in our guide on how the alcohol sector is using social media to respond to the impact of the COVID-19 crisis.

Social media crisis

Preparing your team for a social media crisis

This whitepaper is designed to help you prepare for a crisis as it breaks and unfolds on social media, and encourages you to give social media a seat at the crisis planning table.

Social Media for Brands

Simplifying Complex Social Media for Brands

If you’re a global business working across multiple markets and languages, the chances are your social media landscape is going to look, at best, complicated. We can help you solve this.

Customer Service

Social Media and Customer Service

In this white paper, we have collated some of the best thinking on customer service, and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media.

how to structure a social media presence across multiple territories

Managing Social Media at Scale

In this white paper, some of The Social Element’s experts give their advice on how to structure a social media campaign and presence across multiple territories; how to allocate resource and ensure top quality results; and how to ensure consistency across multiple languages.