{"id":13077,"date":"2019-12-15T13:26:42","date_gmt":"2019-12-15T13:26:42","guid":{"rendered":"https:\/\/thesocialelement.agency\/?page_id=13077"},"modified":"2022-08-02T12:16:58","modified_gmt":"2022-08-02T11:16:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/thesocialelement.agency\/our-work\/faq","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_section full_width=&#8221;stretch_row_content&#8221;][vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1604068799653{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/10\/TSE-Website-Feature-FAQ.jpg?id=16623) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;6\/12&#8243;][vc_empty_space height=&#8221;25vh&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; font_container=&#8221;tag:h1|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1645638338361{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;35vh&#8221;][\/vc_column][vc_column width=&#8221;4\/12&#8243;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; disable_element=&#8221;yes&#8221; thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1602670172368{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/01\/The-Social-Element-FAQs.jpg?id=13241) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1547224160512{background-color: rgba(0,0,0,0.2) !important;*background-color: rgb(0,0,0) !important;}&#8221;][vc_empty_space height=&#8221;30vh&#8221;][vc_custom_heading text=&#8221;The Social Element FAQs&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1576415284409{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;30vh&#8221;][\/vc_column][\/vc_row][vc_row thb_divider_position=&#8221;bottom&#8221;][vc_column][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>What is so special about working with The Social Element?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>Our social media agency team will help you make sense of an incredibly complex digital landscape with our range of social media services. Being consultancy-led means that we listen, then act. As a leading social media consultancy agency, we take our understanding of your consumers, how to use social and our global + local knowledge to build simple and effective social media strategies.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>What does your social media consultancy process look like?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>We\u2019ll start with questions \u2013 a lot of them! We then look at the data. Using our expert team and range of social media services, we\u2019ll map out the social media strategy, use trend spotting to gather social media insights, ideate social first content, provide creative social media engagement and focus on brand protection.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>What results have you provided for clients in the past?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>To get a glimpse at some of the amazing work Social Element has helped achieve for clients, check out\u00a0<a href=\"https:\/\/thesocialelement.agency\/our-work\/casestudies\/\"><span class=\"s1\">some case studies<\/span><\/a>.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>What privacy policy does The Social Element have in place?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>The Social Element privacy policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed. You can read more\u00a0<a href=\"https:\/\/thesocialelement.agency\/privacy-policy\/\"><span class=\"s1\">here<\/span><\/a>.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>What type of social media services do you offer?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>While we\u2019re consultancy-led, we\u2019re also able to implement the solutions we recommend. We offer a range of social media services including social media insights, social media strategy, social media communications and relationship management. See more about our\u00a0<a href=\"https:\/\/thesocialelement.agency\/social-media-services\/\"><span class=\"s1\">social media services<\/span><\/a>.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>Where is The Social Element located?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>We are a social media agency in <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/london-social-media-agency\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">London<\/span><\/a> and a social media agency in <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/new-york-social-media-agency\"><span class=\"s1\">New York City<\/span><\/a>.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>How can I contact The Social Element?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>You can contact us through our\u00a0<a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/\"><span class=\"s1\">contact form<\/span><\/a>, or give us a call at 020 3770 5839 for our London location, or 910-386-9651 for our New York location.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>How do I get started with your social media strategy and consultancy agency?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>Ready for a social media agency that makes REAL, authentic connections with your audience? Let\u2019s get in touch! Please contact us through our online <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/\"><span class=\"s1\">contact form.<\/span><\/a><\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>How big is The Social Element team?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>Our social media agency is spread across five different continents with over 300 employees revolutionizing social media every day. View some of <a href=\"https:\/\/thesocialelement.agency\/our-people\/\"><span class=\"s1\">our team.<\/span><\/a><\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>How can I use social media agency for customer service?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>We have collated some of the best thinking on customer service and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media. Download the whitepaper\u00a0<a href=\"https:\/\/thesocialelement.agency\/what-we-think\/social-media-and-customer-service\/\"><span class=\"s1\">here<\/span><\/a>.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;Q:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h2>How do I structure a social media campaign and presence across multiple territories?<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/12&#8243;][vc_custom_heading text=&#8221;A:&#8221; font_container=&#8221;tag:h2|font_size:70|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;10\/12&#8243;][vc_column_text]\n<h4>Being a social media strategy agency, some of The Social Element\u2019s experts have given their advice on how to structure a social media campaign and presence across multiple territories; how to allocate resources and ensure top quality results; and how to ensure consistency across multiple languages. Download the whitepaper <a href=\"https:\/\/thesocialelement.agency\/what-we-think\/managing-social-media-at-scale\/\"><span class=\"s1\">here<\/span><\/a>.<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row_content&#8221;][vc_row thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;2.5rem&#8221;][\/vc_column][\/vc_row][vc_row thb_row_padding=&#8221;true&#8221; thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column width=&#8221;1\/12&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; css=&#8221;.vc_custom_1602157178768{padding-left: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Don&#8217;t see the answer you&#8217;re looking for?&#8221; font_container=&#8221;tag:h2|text_align:left|color:%2300b5e2&#8243; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1645638370000{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;2.5rem&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;4\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1602672857505{margin-bottom: 0px !important;}&#8221;]\n<h3>Give us a shout and we\u2019ll get back to you ASAP.<\/h3>\n[\/vc_column_text][vc_empty_space height=&#8221;2.5rem&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_row disable_element=&#8221;yes&#8221; thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221;][vc_column width=&#8221;2\/12&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][\/vc_column][vc_column width=&#8221;8\/12&#8243; css=&#8221;.vc_custom_1442302713602{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;15vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578322296699{margin-bottom: 0px !important;}&#8221;]\n<h2 style=\"text-align: center;\"><\/h2>\n<h2><span style=\"font-weight: 400;\">Q: What is so special about working with The Social Element?<\/span><\/h2>\n<p><b>A:<\/b><span style=\"font-weight: 400;\"> Our team will help you make sense of an incredibly complex digital landscape with our range of social media services. Being consultancy-led means that we listen, then act. We take our understanding of your consumers, how to use social and our global + local knowledge to build simple and effective social media strategies.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578322557957{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>What does your process look like?<\/h2>\n<p><b>A: <\/b>We\u2019ll start with questions &#8211; a lot of them! We then look at the data. Using our expert team and range of social media services, we\u2019ll map out the strategy, then activate and optimise.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578322665311{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>What results have you provided for clients in the past?<\/h2>\n<p><b>A: <\/b>To get a glimpse at some of the amazing work Social Element has helped achieve for clients, check out <a href=\"https:\/\/thesocialelement.agency\/our-work\/casestudies\/\"><span class=\"s1\">some case studies<\/span><\/a>.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578322906057{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>What privacy policy does The Social Element have in place?<\/h2>\n<p><b>A: <\/b>The Social Element privacy policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed. You can read more <a href=\"https:\/\/thesocialelement.agency\/privacy-policy\/\"><span class=\"s1\">here<\/span><\/a>.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323052061{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>What type of social media services do you offer?<\/h2>\n<p><b>A: <\/b>While we\u2019re consultancy-led, we\u2019re also able to implement the solutions we recommend. We offer a range of social media services including social media insights, social media strategy, social media communications and relationship management. See more about our <a href=\"https:\/\/thesocialelement.agency\/social-media-services\/\"><span class=\"s1\">social media services<\/span><\/a>.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323328906{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>Where is The Social Element located?<\/h2>\n<p><b>A: <\/b>We have offices in <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/contact-london\/\"><span class=\"s1\">London<\/span><\/a> and <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/contact-new-york\/\"><span class=\"s1\">New York City<\/span><\/a>.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323373549{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>How can I contact The Social Element?<\/h2>\n<p><b>A: <\/b>You can contact us through our <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/\"><span class=\"s1\">contact form<\/span><\/a>, or give us a call at 020 3770 5839 for our London location, or 910-386-9651 for our New York location.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323422242{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>How do I get started?<\/h2>\n<p><b>A: <\/b>Let\u2019s get in touch! Please contact us through our online <a href=\"https:\/\/thesocialelement.agency\/get-in-touch\/\"><span class=\"s1\">contact form.<\/span><\/a>[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323509920{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>How big is The Social Element team?<\/h2>\n<p><b>A: <\/b>We are spread across five different continents with over 300 employees revolutionizing social every day. View some of <a href=\"https:\/\/thesocialelement.agency\/our-people\/\"><span class=\"s1\">our team.<\/span><\/a>[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323768863{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>How can I use social media for customer service?<\/h2>\n<p><b>A: <\/b>We have collated some of the best thinking on customer service and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media. Download the whitepaper <a href=\"https:\/\/thesocialelement.agency\/what-we-think\/social-media-and-customer-service\/\"><span class=\"s1\">here<\/span><\/a>.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_column_text css=&#8221;.vc_custom_1578323806797{margin-bottom: 0px !important;}&#8221;]\n<h2><span style=\"font-weight: 400;\">Q: <\/span>How do I structure a social media campaign and presence across multiple territories?<\/h2>\n<p><b>A: <\/b>Some of The Social Element\u2019s experts have given their advice on how to structure a social media campaign and presence across multiple territories; how to allocate resources and ensure top quality results; and how to ensure consistency across multiple languages. Download the whitepaper <a href=\"https:\/\/thesocialelement.agency\/what-we-think\/managing-social-media-at-scale\/\"><span class=\"s1\">here<\/span><\/a>.[\/vc_column_text][vc_empty_space height=&#8221;10vh&#8221;][vc_custom_heading text=&#8221;Don&#8217;t see the answer you&#8217;re looking for?&#8221; font_container=&#8221;tag:h2|text_align:left|color:%2300b5e2&#8243;][vc_column_text]\n<h4>Give us a shout and we&#8217;ll get back to you ASAP.<\/h4>\n[\/vc_column_text][vc_empty_space height=&#8221;5vh&#8221;][\/vc_column][vc_column width=&#8221;2\/12&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1611757403068{background-color: #f2f2f2 !important;}&#8221;][vc_column width=&#8221;3\/12&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_single_image image=&#8221;12007&#8243; img_size=&#8221;large&#8221;][\/vc_column][vc_column width=&#8221;6\/12&#8243; css=&#8221;.vc_custom_1442302713602{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;10vh&#8221;][vc_custom_heading text=&#8221;Let&#8217;s talk&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1645638358697{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<iframe height=\"680vh\" width=\"100%\" frameborder=\"0\" allowTransparency=\"true\" scrolling=\"auto\" src=\"https:\/\/forms.zohopublic.eu\/thesocialelement\/form\/ContactForm\/formperma\/CvCXn06MFZbfCSDfu_AgBBvRCQUba5cM0CcroGLHb88\/?territory=EU\"> <\/iframe>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/12&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; disable_element=&#8221;yes&#8221; thb_divider_position=&#8221;bottom&#8221; height=&#8221;50&#8243; background_style=&#8221;normal&#8221; css=&#8221;.vc_custom_1611757393554{background-color: #f2f2f2 !important;}&#8221;][vc_column width=&#8221;3\/12&#8243; css=&#8221;.vc_custom_1442302634112{padding-left: 4% !important;}&#8221;][vc_single_image image=&#8221;12007&#8243; img_size=&#8221;large&#8221;][\/vc_column][vc_column width=&#8221;6\/12&#8243; css=&#8221;.vc_custom_1442302713602{padding-left: 4% !important;}&#8221;][vc_empty_space height=&#8221;10vh&#8221;][vc_custom_heading text=&#8221;Let&#8217;s talk&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1587543635410{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;30px&#8221;][gravityform id=&#8221;21&#8243; field_values=&#8221;region=uk&#8221; title=&#8221;false&#8221; description=&#8221;false&#8221; ajax=&#8221;true&#8221;][\/vc_column][vc_column width=&#8221;3\/12&#8243;][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row_content&#8221; disable_element=&#8221;yes&#8221;][vc_row thb_divider_position=&#8221;bottom&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;1&#8243; font_container=&#8221;tag:h2|font_size:120|text_align:left|color:%2300b5e2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]\n<h4>Stop an issue from becoming a crisis<\/h4>\n<p>Social media has given customers the means to be very vocal about issues with your products or services. And often, when things go wrong social media channels are where you\u2019ll hear about it first.Our social media monitoring alerts you to potential brand issues as they emerge, allowing you to take action before an issue becomes a brand crisis.<br \/>\nUsing industry leading tools, our global team monitors social media channels and the wider web for mentions of your brand, making sure you quickly hear about the important things, allowing you to to act with confidence.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;2rem&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;2&#8243; font_container=&#8221;tag:h2|font_size:120|text_align:left|color:%2300b5e2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]\n<h4>Proactive customer service<\/h4>\n<p>Of course, not every customer issue spells doom for your brand. Sometimes customers just need a bit of help. Social media monitoring can identify the customers who just need assistance, giving you the chance to keep them happy and engaged.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;2rem&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;3&#8243; font_container=&#8221;tag:h2|font_size:120|text_align:left|color:%2300b5e2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]\n<h4>Learn how they really feel about you<\/h4>\n<p>The ability to track customer sentiment \u2013 how they\u2019re feeling about your brand \u2013 can be a game changer. Our social media monitoring can help you accurately gauge the sentiment towards your brand, allowing you to track the impact of marketing campaigns, new product launches and more.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;4rem&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][\/vc_section]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row_content&#8221;][vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1604068799653{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/10\/TSE-Website-Feature-FAQ.jpg?id=16623) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;6\/12&#8243;][vc_empty_space height=&#8221;25vh&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; font_container=&#8221;tag:h1|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1645638338361{padding-left: 0px !important;}&#8221;][vc_empty_space height=&#8221;35vh&#8221;][\/vc_column][vc_column width=&#8221;4\/12&#8243;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; disable_element=&#8221;yes&#8221; thb_divider_position=&#8221;bottom&#8221; css=&#8221;.vc_custom_1602670172368{background-image: url(https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/01\/The-Social-Element-FAQs.jpg?id=13241) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1547224160512{background-color: rgba(0,0,0,0.2) !important;*background-color: rgb(0,0,0) !important;}&#8221;][vc_empty_space height=&#8221;30vh&#8221;][vc_custom_heading text=&#8221;The Social Element FAQs&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221;&hellip;<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":13083,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"sync_status":"","episode_type":"","audio_file":"","transcript_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions | Social Media Agency | The Social Element UK<\/title>\n<meta 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