{"id":14135,"date":"2020-03-20T11:15:33","date_gmt":"2020-03-20T11:15:33","guid":{"rendered":"https:\/\/thesocialelement.agency\/?p=14135"},"modified":"2021-08-03T11:08:49","modified_gmt":"2021-08-03T11:08:49","slug":"seven-ways-to-take-back-control-managing-an-active-crisis","status":"publish","type":"post","link":"https:\/\/thesocialelement.agency\/seven-ways-to-take-back-control-managing-an-active-crisis","title":{"rendered":"Seven ways to take back control: Managing an active crisis"},"content":{"rendered":"
Crisis situations are mentally, physically and emotionally draining for everyone – especially those on the customer service frontline.\u00a0\u00a0<\/span><\/p>\n We have a <\/span>free guide<\/span><\/a> on working through a crisis, available in our whitepaper section.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" We are living through an unprecedented situation for organisations and the people who work for them. Crisis situations are mentally, physically and emotionally draining for everyone – especially those on the customer service frontline.\u00a0\u00a0 Based on our experience helping organisations prepare for a crisis, here are seven ways for organisations to take back control: Take…<\/p>\n","protected":false},"author":46,"featured_media":14137,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sync_status":"","episode_type":"","audio_file":"","transcript_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":""},"categories":[7],"tags":[],"series":[],"episode_featured_image":"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2020\/03\/age-barros-rBPOfVqROzY-unsplash-1.jpg","episode_player_image":"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2019\/01\/Genuine-Humans.jpg","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"light","subscribeUrls":{"amazon":{"key":"amazon","url":"https:\/\/music.amazon.com\/podcasts\/3abc34c3-ff60-4a78-b347-6119461b7ed1\/GENUINE-HUMANS","label":"Amazon","class":"amazon","icon":"amazon.png"},"apple_podcasts":{"key":"apple_podcasts","url":"https:\/\/podcasts.apple.com\/gb\/podcast\/genuine-humans\/id1561811296","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"google_podcasts":{"key":"google_podcasts","url":"https:\/\/podcasts.google.com\/feed\/aHR0cHM6Ly90aGVzb2NpYWxlbGVtZW50LmFnZW5jeS9mZWVkL3BvZGNhc3Q?sa=X&ved=0CAYQrrcFahcKEwiQz-mM7dzvAhUAAAAAHQAAAAAQAQ","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"https:\/\/open.spotify.com\/show\/7jkfw0qeUlwrauhfy2pCGU","label":"Spotify","class":"spotify","icon":"spotify.png"},"youtube":{"key":"youtube","url":"","label":"YouTube","class":"youtube","icon":"youtube.png"}},"rssFeedUrl":"https:\/\/thesocialelement.agency\/feed\/podcast","embedCode":"Based on our experience helping organisations prepare for a crisis, here are seven ways for organisations to take back control:<\/span><\/h4>\n
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It\u2019s a rapidly evolving situation, and it can feel like it\u2019s out of your control. You can\u2019t control how governments respond, or force customers to act in certain ways, but you can control your response to the situation.<\/span><\/h4>\n
Seven ways to take back control: Managing an active crisis<\/a><\/blockquote>