\nIt\u2019s much easier now than it ever has been to get an idea of exactly how many messages and comments your page has received thanks to the Admin Panel, which can be found at the top of your company page.
\n
![\"\"](\"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2015\/09\/Admin-Panel-of-Facebook-Page.png\")
<\/p>\nFacebook has made a number of changes recently to business and individual pages alike, so we\u2019ve endeavoured to upgrade this post from 2012 to show you how to natively moderate your business page.
\nIt\u2019s much easier now than it ever has been to get an idea of exactly how many messages and comments your page has received thanks to the Admin Panel, which can be found at the top of your company page.
\n<\/p>\n
The Page button will take you directly to your page\u2019s timeline, shown above. Clicking on messages will allow you to view all your private messages, as well as write new ones. Finally, Notifications, arguably the most important menu of all, shows you new comments on your page, as well as any likes on your page, and shares of your content.
\nWhen you have unread messages, likes, or page comments, you will see a number next to the corresponding button in the admin panel. For example, in the below screenshot, I can clearly see that I have seven unread notification:
\n![\"\"](\"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2015\/09\/New-Notifications.png\")
<\/p>\n
Notifications – All<\/strong> Clicking on the published post will take you to a pop out box with the comment. I\u2019ve highlighted here the post I\u2019m clicking on:<\/p>\n ..it will open this dialogue:<\/p>\n From this box, you can delete the post by clicking on the upside down carat in the upper right hand corner and then clicking on delete (you will be prompted to verify that you want to delete a post)\u2026<\/p>\n \u2026 and you can also also like, comment on, and share the content with your followers:<\/p>\n If a post to your page receives any comments, they will also be shown to you as notifications. Clicking on the comment from the activity feed will you show the original (parent) post and all comments below it. In this case, we only have three comments:<\/p>\n From here, you can like the comment, and reply inline to it (note that clicking on the Write a Comment box below the comment will add your reply to the parent post and not as a reply to the comment itself):<\/p>\n You can also hide the post, if necessary, by clicking on the X in the upper right hand corner of the comment box. The X will only show up when your mouse is over it:<\/p>\n You will receive confirmation that the post has been hidden, and are given the option to ban the user, to unhide the post if you\u2019ve made a mistake, to delete the post entirely (hiding means it\u2019s still visible to the user who posted it and to their friends), and to report the user to Facebook:<\/p>\n If it\u2019s easier for you to sort through each of these notification options separately, you can filter your activity feed to only show you Likes, Comments, or Shares at one time by clicking on the appropriate section to the left of the page:<\/p>\n Notifications – Requests<\/strong> Notifications – Activity<\/strong> Messages<\/strong> Saved Replies are answers that you use most frequently to respond to your customers. They are already formatted with the person\u2019s name, and all you have to do to send them is click on them. Easy peasy! Facebook provides you with a few Saved Replies to get you started, but you can create your own by clicking on \u2018Create new reply\u2019 Facebook has made a number of changes recently to business and individual pages alike, so we\u2019ve endeavoured to upgrade this post from 2012 to show you how to natively moderate your business page. It\u2019s much easier now than it ever has been to get an idea of exactly how many messages and comments your page…<\/p>\n","protected":false},"author":3,"featured_media":3541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sync_status":"","episode_type":"","audio_file":"","transcript_file":"","castos_file_data":"","podmotor_file_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":""},"categories":[35,298,336],"tags":[],"series":[],"episode_featured_image":"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2015\/09\/Moderation-on-Facebook.jpg","episode_player_image":"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2019\/01\/Genuine-Humans.jpg","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"light","subscribeUrls":{"amazon":{"key":"amazon","url":"https:\/\/music.amazon.com\/podcasts\/3abc34c3-ff60-4a78-b347-6119461b7ed1\/GENUINE-HUMANS","label":"Amazon","class":"amazon","icon":"amazon.png"},"apple_podcasts":{"key":"apple_podcasts","url":"https:\/\/podcasts.apple.com\/gb\/podcast\/genuine-humans\/id1561811296","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"google_podcasts":{"key":"google_podcasts","url":"https:\/\/podcasts.google.com\/feed\/aHR0cHM6Ly90aGVzb2NpYWxlbGVtZW50LmFnZW5jeS9mZWVkL3BvZGNhc3Q?sa=X&ved=0CAYQrrcFahcKEwiQz-mM7dzvAhUAAAAAHQAAAAAQAQ","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"https:\/\/open.spotify.com\/show\/7jkfw0qeUlwrauhfy2pCGU","label":"Spotify","class":"spotify","icon":"spotify.png"},"youtube":{"key":"youtube","url":"","label":"YouTube","class":"youtube","icon":"youtube.png"}},"rssFeedUrl":"https:\/\/thesocialelement.agency\/feed\/podcast","embedCode":"
\nThe first thing I\u2019ll cover is how to moderate from the Notifications menu. Click on Notifications to see a list of activity from your page, including shares of your content to someone else\u2019s timeline and likes.
\nComments, likes, and posts can all be easily differentiated in this activity list by the small flag associated with each. Below are the three types of flags you will see for different page activities:<\/p>\n
\nIt is possible for fans of your page to request information such as a phone number from you if that information is not listed on your site. These kinds of requests would show up under this menu.
\nYou will likely not need to use this as you should have already provided all the information your potential customers would need to get in touch with you on your page\u2026 Right?<\/p>\n
\nActivity is where you can see any shares of your content, and any brand page mentions. As with the other menus, this activity will be listed out in a timeline so you can see when your content was shared, or when your brand was mentioned; and the actual content of the share, or the content of the mention.
\nDon\u2019t skip this section! It\u2019s easy to forget that it\u2019s there, but it should be a part of any regular moderation sweep. Note that while it\u2019s important that you keep up with what\u2019s being said about your brand by visiting this part of the notifications menu regularly, you can\u2019t delete mentions of your brand, and you can\u2019t stop someone from sharing your content.<\/p>\n
\nNext up, we\u2019ll take a look at the messages menu. This should be familiar territory, but there are a few updates that you\u2019ll need to know about in order to get all of your incoming messages.
\nThere are multiple message categories to the left of the screen. All messages to a business page will go to the inbox, but if you send a private message to someone that isn\u2019t following your page, you may want to alert them that the message may automatically go to the Other folder. If it does go there, the user is not alerted that they even have a message (Thanks, Facebook!). I\u2019ll cover the other two categories (Spam, Archive) below.
\nClicking on a message will bring up a pop-out box containing the message, a reply box, and a newer feature known as Saved Replies:<\/p>\n
\nIf you type the same message over and over, this is a great way for you to save some precious time.
\nIf you want to reply in the more traditional way, simply click on the \u2018Write a reply…\u2019 box below the message:
\nNote that you can also add images, links, and emojis to your reply by clicking on the buttons just below the \u2018Write a reply…\u2019 box. Clicking on \u2018Reply\u2019 in the lower right hand corner sends the message.
\nOnce you are done responding to your message (or ignoring it, as the case may be), it\u2019s possible to move it out of your inbox and into another message category, primarily Archive and Spam. It\u2019s also possible to delete your messages from the thread so you no longer see them, but note that this does not delete the messages from the recipient\u2019s end\u2026
\nThere is no way to do that.
\nTo accomplish all of this, simply click on the \u2018Actions\u2019 drop down menu in the top bar of the message itself:
\n![\"\"](\"https:\/\/thesocialelement.agency\/wp-content\/uploads\/2015\/09\/Message-Mark-as-Spam.png\")
\nHere, moving the message to the Spam folder is easy. All you have to do is click on \u2018Mark as Spam\u2019 and now the message will be out of your inbox, and only available in your spam folder.
\nThe same holds true for archived messages. Once you archive a message using this drop down, it will only be available in the \u2018Archived\u2019 folder.
\nYou can also report a message to Facebook from here, especially if it\u2019s vulgar, abusive, or threatening.
\nFacebook has made great strides in the last few years in listening to what business pages need, and have made it easy for you and your team to moderate and perform basic community management tasks on your page. Just remember: When in doubt, check every section and make sure you\u2019re up to date on what\u2019s going on on your page.<\/p>\n","protected":false},"excerpt":{"rendered":"Moderating Content on Facebook Pages<\/a><\/blockquote>