I’ve been running my social media agency for 16 years now and we protect brands and the public from abuse every day through social media crisis and community management. However, about ten…
Blog
Do People Engage with Valentine's Day Content?
It’s that time of year again. Candy hearts filled with chocolate, the cost of roses…
Focus on Empathy, Rapport, Experiences; Everything Else is Worthless – The Marketing Insider
Elizabeth Koenig, one of our US-based Account Managers, has a great piece up on The…
Valentine’s Day Content: Make It Emotional
Content filled with emotion is typically shared more often than any other type of content…
Five Trends for Social Customer Service in 2018
2017 was an important year for social media customer service for brands. We learned many…
Get Scheduling: Instagram Opens Content Publishing API
A new month is here and with it, the social platform update we’ve all been…
Top Ten Social Media Sites in 2017 and What Does It Mean for 2018?
The monthly active user count is an important statistic to use when identifying the most…
2018 New Year’s Resolutions – What Do We Desire?
It’s that time of year again when most of us have already made and then…
Overcoming the Fragility of Trust in Today’s Connected World
Jennifer Puckett, one of our talented Social Engagement Managers, shared on Adweek her thoughts on…
The Ad Community’s Reaction to Facebook’s News Feed Algorithm Change
Facebook recently announced a change to their News Feed algorithm, whereby posts from family and…