Social Media Management and Consultancy Agency | The Social Element
Covid-19 Update
We are fortunate in that The Social Element has been operating a remote model since our inception in 2002 so we anticipate very little disruption to our service levels.

We’re focused on the well-being of our teams and helping our clients navigate their way through this difficult time.
global crisis

Our whitepaper can offer advice and support for companies and people struggling to adapt in the current situation.
Industry Expertise
Social media isn’t one-size-fits-all. Each industry requires a unique approach when it comes to connecting with customers, driving awareness and mitigating risk.
We believe in the power of human connection
Social Media Services
Social Media
Services
Social media is an incredibly complex world. Our social media services will help you navigate your way through.
Global. Trusted. Inclusive. Passionate.
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A global team of geeky pioneers, using our social media super powers to help our clients connect with their audience in the most powerful way

Our consultancy approach means we solve problems rather than do tactical delivery. We use insight and our knowledge of what works to help our clients achieve everything they can on social. We’re independent, female owned and proud of our diverse make up which means we really know how to help our brands connect locally and culturally in a human way.

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We believe in the power of human connections

Our smartphones and devices are where we store pictures of our loved ones, pay our bills and search for our soul mate. It’s an intimate place and it demands an intimate style of communication. Most brands struggle to pop their heads out of their own product and environment and create this intimacy and really connect. We are specialists in making this connection feel seamless and genuine.

People respond to people. Brands are driven, created and led by people. We help bring out that human side to ensure brands present themselves as people, not products and services.

Not so much clients as our social partners…
“They are full of information and ideas. They are my go-to place to help me on my journey.”

Digital Transformation Manager, Mondelez

What we do

CASE STUDIES

Increasing brand love on social

Blue Moon Increasing brand love on social The challenge: Low response time When it comes to social media customer service, speed is an essential factor for success. The faster a brand responds…
gatwick airport birds eye

Turning travel woes into advocacy

Gatwick Turning travel woes into advocacy The challenge Airports are busy around the clock and Gatwick Airport in London is no exception. Customers use social media at the airport and in airport-related…
Our Blog

Brands are speaking to consumers everywhere, 24/7. New platforms are born every day. Crisis happens every week, either because brands didn’t say the right thing, or because they didn’t know how to make the most of a platform. We’re curious, geeky, social media pioneers and this is where we investigate and discuss how brands should, will and could use technology to connect with people.

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