Increasing brand love on social
Blue Moon Increasing brand love on social The challenge: Low response time When it comes to social media customer service, speed is an essential factor for success. The faster a brand responds…
A global team of geeky pioneers, using our social media super powers to help our clients connect with their audience in the most powerful way
We believe in the power of human connections
Our smartphones and devices are where we store pictures of our loved ones, pay our bills and search for our soul mate. It’s an intimate place and it demands an intimate style of communication. Most brands struggle to pop their heads out of their own product and environment and create this intimacy and really connect. We are specialists in making this connection feel seamless and genuine.
People respond to people. Brands are driven, created and led by people. We help bring out that human side to ensure brands present themselves as people, not products and services.
What we do
SOCIAL MEDIA SERVICES
Data to fuel your strategy. What do people say? What do they do? Where do they hang out? And how about your competitors? We’ll help you get all that info, and more.
So now you have the data, but what should you do? Which platform to pick? Why? What should you say? How much of it and for how long? Strategy’s got you covered.
Know what to say, when to say it and how to say it, no matter what happens and where it happens. Because connecting with humans requires a plan.
Not so much clients as our social partners…
“They are full of information and ideas. They are my go-to place to help me on my journey.”
Digital Transformation Manager, Mondelez
Our Work
CASE STUDIES
Turning travel woes into advocacy
Gatwick Turning travel woes into advocacy The challenge Airports are busy around the clock and Gatwick Airport in London is no exception. Customers use social media at the airport and in airport-related…
Gaining global insights from European markets
Primark Gaining global insights from European markets The challenge: How can a global brand stay aware of conversations and engaged with its customers and targets across multiple platforms and languages? How can…
Our Blog
Brands are speaking to consumers everywhere, 24/7. New platforms are born every day. Crisis happens every week, either because brands didn’t say the right thing, or because they didn’t know how to make the most of a platform. We’re curious, geeky, social media pioneers and this is where we investigate and discuss how brands should, will and could use technology to connect with people.
LATEST POSTS
Should brands engage in social activism?
2020 has been a year of intense social activism as people demand long-overdue social changes. The last thing brands want is to be accused of exploiting important issues for material gain or…
What can we expect from the gaming industry in 2020?
With the next generation Sony and Microsoft game consoles releasing this year, and pre-orders expected to begin imminently, we delved into upcoming trends and changes in consumer behaviour. Releases follow very similar…
It’s Time To Review Your Tone Of Voice
Having worked in publishing, community management and social media and now specialising in communications, I’m well versed in nailing the correct tone voice to convey your message to your audience. Over the…
Should your brand be using TikTok?
TikTok is still hugely popular with GenZ, but a combination of the discovery of several security flaws (which TikTok has always patched when highlighted) and Presidential displeasure, has put the spotlight on…
