Social Media Management and Consultancy Agency | The Social Element
We won! Women-Run Workplace of the Year + Woman of the Year

At the Stevie Awards, North America MD, Ashley Cooksley wins Silver Woman of the Year, while we took home the Women-Run Workplace of the Year silver medal. Go team!

Holiday Planning?

'Tis the season for holiday planning! We can guide you through ensuring your social media is timely, human, impeccable, and strategic in its content and in its resourcing.

Connecting brands with their consumers through social strategy, engagement, creative, and insights

Get in touch to see how we can work together!

Engaging Customers for CÎROC's epic pop culture moment
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We're proud to have handled consumer engagement on CÎROC and Verzuz's livestream for the ages. As 6+ MM people tuned in, 1.9M tweets were generated globally, and it was awesome.

It's all about using humans and technology in harmony to leave people feeling amazing.

Creativity, empathy and critical thinking are essential to ensure that customer experience generates brand loyalty, word of mouth, and increased purchases.

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A global team of geeky pioneers, using our social media super powers to help our clients connect with their audience in the most powerful way

Our consultancy approach means we solve problems rather than do tactical delivery. We use insight and our knowledge of what works to help our clients achieve everything they can on social. We’re independent, woman owned and proud of our diverse make up which means we really know how to help our brands connect locally and culturally in a human way.

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We believe in the power of human connections

Our smartphones and devices are where we store pictures of our loved ones, pay our bills and search for our soul mate. It’s an intimate place and it demands an intimate style of communication. Most brands struggle to pop their heads out of their own product and environment and create this intimacy and really connect. We are specialists in making this connection feel seamless and genuine.

People respond to people. Brands are driven, created and led by people. We help bring out that human side to ensure brands present themselves as people, not products and services.

What we do

SOCIAL MEDIA SERVICES

Data to fuel your strategy. What do people say? What do they do? Where do they hang out? And how about your competitors? We’ll help you get all that info, and more.

So now you have the data, but what should you do? Which platform to pick? Why? What should you say? How much of it and for how long? Strategy’s got you covered.

Know what to say, when to say it and how to say it, no matter what happens and where it happens. From moderation, to community management, to engagement, connecting with humans requires a plan. Let us help.

Not so much clients as our social partners…
“They are full of information and ideas. They are my go-to place to help me on my journey.”

Digital Transformation Manager, Mondelez

Our Work

CASE STUDIES

Increasing brand love on social

Blue Moon Increasing brand love on social The challenge: Low response time When it comes to social media customer service, speed is an essential factor for success. The faster a brand responds…
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Turning travel woes into advocacy

Gatwick Turning travel woes into advocacy The challenge Airports are busy around the clock and Gatwick Airport in London is no exception. Customers use social media at the airport and in airport-related…
Our Blog

Brands are speaking to consumers everywhere, 24/7. New platforms are born every day. Crisis happens every week, either because brands didn’t say the right thing, or because they didn’t know how to make the most of a platform. We’re curious, geeky, social media pioneers and this is where we investigate and discuss how brands should, will and could use technology to connect with people.

LATEST POSTS

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