Have you found yourself needing to change your social media plans lately? 2020 and Covid-19 have changed everything to do with long and short-term strategic planning. There have been lots of winners…
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Social Media Resources
In this white paper, we have collated some of the best thinking on customer service, and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media.
When a business has a culture that supports mental wellness and encourages self-care, it becomes easier for the business to offer wellness guidance themselves.
Everyone needs some support – and that goes for brands and consumers, too. Now is the time to build good will to help businesses back on their feet after the crisis has passed.
Crisis prevention isn’t a one-time thing. You can’t just slap a plaster on the problem and walk away. By incorporating social media into crisis planning, you can fully prepare for neutralising a…
The Social Element wins a Silver Stevie Award for “Women-Run Workplace of the Year” and North America Managing Director Ashley Cooksley wins Silver in “Woman of the Year – Advertising, Marketing and Public…
The pandemic is forcing businesses to rethink aspects of their customer service. As waves of the virus come and go, and various areas of the country (and world) deal with different restrictions,…