Have you found yourself needing to change your social media plans lately? 2020 and Covid-19 have changed everything to do with long and short-term strategic planning. There have been lots of winners…
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Social Media and Customer Service
In this white paper, we have collated some of the best thinking on customer service, and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media.
The mental health and self care of your team
When a business has a culture that supports mental wellness and encourages self-care, it becomes easier for the business to offer wellness guidance themselves.
Pivoting your social media
Everyone needs some support – and that goes for brands and consumers, too. Now is the time to build good will to help businesses back on their feet after the crisis has passed.
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Our Thinking
How brands can use social media customer service for crisis prevention
Crisis prevention isn’t a one-time thing. You can’t just slap a plaster on the problem and walk away. By incorporating social media into crisis planning, you can fully prepare for neutralising a…
The Social Element wins 2 Silver Stevie Awards!!
The Social Element wins a Silver Stevie Award for “Women-Run Workplace of the Year” and North America Managing Director Ashley Cooksley wins Silver in “Woman of the Year – Advertising, Marketing and Public…
Five steps to implementing effective social customer care
The pandemic is forcing businesses to rethink aspects of their customer service. As waves of the virus come and go, and various areas of the country (and world) deal with different restrictions,…
