Our Thinking

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Brands are speaking to consumers everywhere, 24/7

We’re curious geeks who like to explore and share. This is where we investigate and discuss how brands should, will and could use technology to connect with people.

Our Insights

Customer Service

Social Media and Customer Service

In this white paper, we have collated some of the best thinking on customer service, and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media.

Wellness

The mental health and self care of your team

When a business has a culture that supports mental wellness and encourages self-care, it becomes easier for the business to offer wellness guidance themselves.

Pivot

Pivoting your social media

Everyone needs some support – and that goes for brands and consumers, too. Now is the time to build good will to help businesses back on their feet after the crisis has passed.

Latest Posts

Our recommended approach to managing social media during a crisis
crisis
Preparing for a social media crisis
crisis stress
How brands can use social media customer service for crisis prevention
crisis
Retail trends: How to use social media to stay on top
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