Frequently Asked Questions

Q:

What is so special about working with The Social Element?

A:

Our team will help you make sense of an incredibly complex digital landscape with our range of social media services. Being consultancy-led means that we listen, then act. We take our understanding of your consumers, how to use social and our global + local knowledge to build simple and effective social media strategies.

Q:

What does your process look like?

A:

We’ll start with questions – a lot of them! We then look at the data. Using our expert team and range of social media services, we’ll map out the strategy, then activate and optimise.

Q:

What results have you provided for clients in the past?

A:

To get a glimpse at some of the amazing work Social Element has helped achieve for clients, check out some case studies.

Q:

What privacy policy does The Social Element have in place?

A:

The Social Element privacy policy sets out the basis on which any personal data we collect from you or that you provide to us, will be processed. You can read more here.

Q:

What type of social media services do you offer?

A:

While we’re consultancy-led, we’re also able to implement the solutions we recommend. We offer a range of social media services including social media insights, social media strategy, social media communications and relationship management. See more about our social media services.

Q:

Where is The Social Element located?

A:

We have offices in London and New York City.

Q:

How can I contact The Social Element?

A:

You can contact us through our contact form, or give us a call at 020 3770 5839 for our London location, or 910-386-9651 for our New York location.

Q:

How do I get started?

A:

Let’s get in touch! Please contact us through our online contact form.

Q:

How big is The Social Element team?

A:

We are spread across five different continents with over 300 employees revolutionizing social every day. View some of our team.

Q:

How can I use social media for customer service?

A:

We have collated some of the best thinking on customer service and combined it with our own experience to give you practical advice on how to deliver excellent customer service on social media. Download the whitepaper here.

Q:

How do I structure a social media campaign and presence across multiple territories?

A:

Some of The Social Element’s experts have given their advice on how to structure a social media campaign and presence across multiple territories; how to allocate resources and ensure top quality results; and how to ensure consistency across multiple languages. Download the whitepaper here.

Don't see the answer you're looking for?

Give us a shout and we’ll get back to you ASAP.

Let's talk

1

Stop an issue from becoming a crisis

Social media has given customers the means to be very vocal about issues with your products or services. And often, when things go wrong social media channels are where you’ll hear about it first.Our social media monitoring alerts you to potential brand issues as they emerge, allowing you to take action before an issue becomes a brand crisis.
Using industry leading tools, our global team monitors social media channels and the wider web for mentions of your brand, making sure you quickly hear about the important things, allowing you to to act with confidence.

2

Proactive customer service

Of course, not every customer issue spells doom for your brand. Sometimes customers just need a bit of help. Social media monitoring can identify the customers who just need assistance, giving you the chance to keep them happy and engaged.

3

Learn how they really feel about you

The ability to track customer sentiment – how they’re feeling about your brand – can be a game changer. Our social media monitoring can help you accurately gauge the sentiment towards your brand, allowing you to track the impact of marketing campaigns, new product launches and more.