A strong digital community built around your brand is priceless. But you need to make sure your customers and your brand stay safe. Social media moderation lets you do both.

The Social Element’s Social Media Moderation service takes the risk out of your online communities. We offer 24/7 content moderation in more than 40 languages, keeping your brand safe and your customers happy.

24/7 brand protection

Building an online community around your brand has huge advantages but there are risks.
Trolling, abuse, copyright infringement, scams and other illegal content can pop up if you’re not on top of things.

Our content moderation service keeps your brand and customers safe around the clock. Our global network of highly trained moderators use industry leading tools to keep your channels free from risky user content 24/7, in every language.

Moderation on any platform, in any language

Whether it’s moderation of content on your Facebook pages, in-house communities or moderating submissions for online competitions, we have the expertise to make sure that content hosted on your channels meets your high standards.

Our distributed team gives us the agility to rapidly scale up capacity to match any sudden spikes in activity.

Every moderation project is different and we work closely with you to make sure the moderation approach, tools and processes we use match perfectly with your brand’s needs.

The online safety experts

We have a long history of being leaders in online safety especially when it comes to online spaces for younger audiences. All our staff are DBS checked and highly trained to make sure your community is safe for users of all ages.

The Social Element was founded on a belief in the power of online communities. And we know from vast experience that the best and most productive online communities are the ones with effective moderation. We’ve been moderating all types of online content for the world’s biggest brands since 2002.

Tackle issues, gain insight

Effective moderation can also serve as the frontline of your customer service. It gives you the ability to proactively provide great service before customer issues turn into brand problems.

It also gives you a clear picture of how people feel about your brand and products – valuable insight to help you better serve your customers.

Give me some of this please!

 

Got well moderated channels, now what?

Your brand and community are safe, but there’s so much more you can do! We’ve got the solutions to take your brand’s social game to the next level.

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