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Sherry Wilcox

Valentine’s Day Content: Make It Emotional

February 12, 2018 10:30 am Published by Comments Off on Valentine’s Day Content: Make It Emotional

Content filled with emotion is typically shared more often than any other type of content and has the best chance at going viral. According to a study by the University of Indiana, there are six primary emotions that humans have including: Surprise, Joy, Sadness, Fear, Anger, Disgust.   Surprise and Joy Brands should focus this […]


Five Trends for Social Customer Service in 2018

February 9, 2018 12:00 pm Published by Comments Off on Five Trends for Social Customer Service in 2018

2017 was an important year for social media customer service for brands. We learned many things both from success stories to failures. There were also some innovations that changed the face of social customer service. AI and chatbots made significant strides in 2017. You can now pay your bills or book movie tickets through Facebook […]


Top Ten Social Media Sites in 2017 and What Does It Mean for 2018?

January 26, 2018 6:02 pm Published by Comments Off on Top Ten Social Media Sites in 2017 and What Does It Mean for 2018?

The monthly active user count is an important statistic to use when identifying the most active social media sites. Along with being used to help determine value, it’s a key performance indicator that helps determine the general popularity of a given network. Approximately 2 billion internet users are using social networks. Expect these figures to […]