The BBC has published three different articles this week about three different social media platforms, all around fake news, scams and platforms not doing enough to moderate their content. YouTube has had…
Crisis Management
Social media can be critical for informing the public in a crisis situation
Priti Patel sparked a heated debate when she criticised a UK police force for advertising…
How a brand’s values can help it survive a crisis
Brand values don’t have any real significance until they are put into practice. While it…
Preparing for a crisis: our simulation event in London
In a crisis you want to be as prepared as you possibly can. You’ve got…
Empathy in a crisis
When your brand is thrown into a crisis situation, it is expected your customers are…
Break down silos during a crisis
During a crisis, it is vital the crisis team works together to ensure the organisation…
Empathy and human connection are the keys to successful crisis communication
“My heart is still racing.” “We had to get our ducks in a row quickly.”…
Practical steps to successfully managing a crisis on social media
In today’s digital age, where everyone is a potential journalist, companies need to be prepared…
Leadership in a crisis
Strong leadership can make or break a company’s reputation in a crisis. Without the clarity…
Metro Bank and Whatsapp Panic
Metro Bank has had a few issues this year. According to This is Money, it…