The social media and app markets are constantly evolving. New competitors regularly coming in to keep the dominant apps and sites on their toes. As users, our expectations and demands are also…
Brands are speaking to consumers everywhere, 24/7
SOCIAL MEDIA RESOURCES
Preparing your team for a social media crisis
This whitepaper is designed to help you prepare for a crisis as it breaks and unfolds on social media, and encourages you to give social media a seat at the crisis planning table.
Simplifying Complex Social Media for Brands
If you’re a global business working across multiple markets and languages, the chances are your social media landscape is going to look, at best, complicated. We can help you solve this.
Social engagement for financial organisations
See the opportunities for banks in social media, look at what some of the big names are doing to engage customers, and gain practical advice on managing a customer community.
Zuckerberg testifying before a Congressional committee on social media platforms’ responsibility in society back in October 2019. Accusations flying left-and-right about deceptive political social media propaganda. Reports of parents dealing with teenagers…
It may be a new decade, but what people see as excellent customer service remains the same. Customers are looking for speedy and effective solutions to their problems. They want to be…
Snapchat successfully navigated a rough 2018, but 2019 was very successful for the app (largely driven by the launch of a long-overdue revamp of its Android app). After revising up their forecasts,…