It may be a new decade, but what people see as excellent customer service remains the same. Customers are looking for speedy and effective solutions to their problems. They want to be…
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SOCIAL MEDIA RESOURCES
Preparing your team for a social media crisis
This whitepaper is designed to help you prepare for a crisis as it breaks and unfolds on social media, and encourages you to give social media a seat at the crisis planning table.
Simplifying Complex Social Media for Brands
If you’re a global business working across multiple markets and languages, the chances are your social media landscape is going to look, at best, complicated. We can help you solve this.
Social engagement for financial organisations
See the opportunities for banks in social media, look at what some of the big names are doing to engage customers, and gain practical advice on managing a customer community.
Snapchat successfully navigated a rough 2018, but 2019 was very successful for the app (largely driven by the launch of a long-overdue revamp of its Android app). After revising up their forecasts,…
The biggest shift for brands’ social media in 2020 is: how to connect with people in ways that they find meaningful. While brands are getting used to creating meaningful content – such…
After all the heart warming Christmas ads, it’s time for this year’s most controversial. One that got its own parody just weeks after launching, is now a meme, and has featured in…