If you, like most innovative brands on social media, recognise the strategic imperative of social customer care and community management on social, you will be considering the best way to bring efficiency…
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SOCIAL MEDIA RESOURCES
Preparing your team for a social media crisis
This whitepaper is designed to help you prepare for a crisis as it breaks and unfolds on social media, and encourages you to give social media a seat at the crisis planning table.
Simplifying Complex Social Media for Brands
If you’re a global business working across multiple markets and languages, the chances are your social media landscape is going to look, at best, complicated. We can help you solve this.
Social engagement for financial organisations
See the opportunities for banks in social media, look at what some of the big names are doing to engage customers, and gain practical advice on managing a customer community.
The role and responsibility for Community Management and who is best placed to service it has been a debate in the marketing industry for a while. When I read an article by…
If you went up to a salesperson in a store and asked them a question, you’d expect them to answer you. You certainly wouldn’t expect them to ignore you. Yet research from…
Priti Patel sparked a heated debate when she criticised a UK police force for advertising for a full-time permanent social media officer, calling it an ‘unnecessary job’. In my view, this shows…